Refund Requests: How Do You Handle Them?

Annette Ferguson Podcast Banner of Uncover Wealth Radio Episode 414 with a topic title about Refund Requests: How Do You Handle Them?

Refunds will be an inevitable part of your business. It can be really frustrating, but it is normal. As an entrepreneur, you would naturally want to avoid refunds as much as possible. Do so, without being rude or unreasonable.

Customers have different reasons for requesting a refund. It could be because they ordered the wrong product, or they decided the product wasn't right for them or didn’t measure their expectations. Sometimes they would request their money back because they never got the product they ordered. Of course, there would be instances of credit card fraud of which your customer could either be a perpetrator or a victim.

Regardless of their reasons, you will have to deal with their refund request. Worry not! Throughout this episode, I will share with you some highly effective tips on how to handle refund requests. 

Enjoy listening!  

Here are a few insights you’ll hear in today’s show… 

  • The importance of knowing your own T’s&C’s when it comes to refunding requests.
  • How our emotions can affect our decisions in providing a refund.
  • How to handle refund requests claiming "I have been misled.".

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About the Author

Annette Ferguson 

Owner of Annette & Co. - Chartered Accountants & Certified Profit First Professionals. Helping online service-based entrepreneurs find clarity in their numbers, increase wealth and have more money in their pockets.