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Refunds will be an inevitable part of your business. It can be really frustrating, but it is normal. As an entrepreneur, you would naturally want to avoid refunds as much as possible. Do so, without being rude or unreasonable.
Customers have different reasons for requesting a refund. It could be because they ordered the wrong product, or they decided the product wasn't right for them or didn’t measure their expectations. Sometimes they would request their money back because they never got the product they ordered. Of course, there would be instances of credit card fraud of which your customer could either be a perpetrator or a victim.
Regardless of their reasons, you will have to deal with their refund request. Worry not! Throughout this episode, I will share with you some highly effective tips on how to handle refund requests.
Enjoy listening!
